Graphique is committed to ensuring that your privacy is protected at all times whilst using our website. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.graphiquedesign.co.uk. We may change this policy from time to time when we update this page.


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

We also collect information about you personally to allow us to understand who is shopping with us and who is using our website through a pixel on our website. This pixel collects certain information including age, location, gender, purchase history and other small bits of information to help us understand our audience better. We refer to this information as "Pixel Information".

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Pixel Information and Order Information.


WHAT DO WE DO WITH THE PERSONAL INFORMATION WE COLLECT?

We collect the information listed above in order for us to give you the best experience we can whilst you use our website. This information allows us to easily get your order out to you, to let you know when it's coming and allows us to prevent fraud.

We also use the data we collect to keep you up to date with our latest products and promotions that we on our store.

We may from time to time send you emails regarding new products, offers, new collection updates amongst other emails that we believe may be of interest to you. You can opt out of these emails at any time by:

  • Emailing us directly at graphiquebusiness@outlook.com
  • By clicking unsubscribe at the bottom of the email campaigns we send you.

 

REMARKETING

One of the tools we use to keep you as up to date as possible with Graphique is targeted adverts.

You may have seen these adverts on other websites outside of the Graphique website. They will include products and services that we think you will be interested in, based on what you have viewed or bought on our website. We obtain this information via web beacons, pixels, tags, cookies or by services that are offered by websites and social media networks including Facebook & Instagram.

 

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

If after you opt-in you change your mind, you can withdraw your consent for us to contact you - for the continued collection, use or disclosure of your information; or to fully delete you from our records at any time, by contacting us at graphiquebusiness@outlook.com

 

SHOPIFY

Our store is hosted by Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

COOKIES

Cookies are a small file which asks permission to be placed on your computers hard drive. Cookies allow for a better experience whilst using a website that can tailor it to your needs. You can choose whether or not to accept or decline these cookies at any time, however, this may affect you from taking full advantage of everything this website has to offer.

 

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at graphiquebusiness@outlook.com.